Privacy Policy
Our website address is: www.hajjexpressbd.com
Thank you for visiting Hajj Express BD. Please read this Privacy Policy, providing consent to document to have Permission to use Our Services.
Introduction
Hajj Express BD (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website or use our services related to Hajj and Umrah travel bookings.
We advise you to read this Privacy Policy carefully to understand how your data is handled. By using our website or submitting your information to us, you consent to the practices described herein.
Information We Collect
We collect various categories of personal and non-personal data depending on how you interact with our services.
01. Personal Information
When you register, book, or inquire about Hajj or Umrah packages, we may collect the following:
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Full name (as per passport)
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Passport number, issue & expiry dates
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National ID or Birth Certificate number
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Date of birth
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Gender
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Marital status
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Country of residence
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Address (permanent and present)
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Phone number and email address
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Emergency contact details
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Travel preferences and special requests
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Copy of passport and photographs
02. Payment Information
We may collect or facilitate:
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Mobile banking details (e.g., bKash, Nagad)
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Credit/debit card details
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Bank transaction receipts (for manual bookings)
Note: We do not store full credit/debit card numbers. All payments are processed through secure third-party payment gateways.
03. Technical Information
Automatically collected data via cookies and analytics tools may include:
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IP address
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Browser type and version
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Device type and OS
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Pages visited
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Time spent on each page
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Referring website or URL
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Geographic location (approximate)
How We Use Your Information
We use your data to:
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Register and manage your Hajj/Umrah booking
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Process and confirm travel itineraries
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Fulfill legal requirements with Saudi and local authorities
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Provide customer support and travel assistance
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Send administrative notifications (e.g., booking confirmations, visa status)
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Send marketing communications (if you opt-in)
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Improve website functionality and user experience
Legal Basis for Processing
We collect and process your data based on the following lawful grounds under applicable laws:
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Your explicit consent
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To fulfill contractual obligations (e.g., booking services)
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To comply with legal obligations (e.g., sharing data with Hajj regulatory bodies)
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For our legitimate interests in improving service quality and security
Data Sharing and Disclosure
We do not sell or rent your data to any third parties. However, we may share information with:
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Government Authorities: including the Ministry of Hajj & Umrah (KSA), MOFA, and Bangladesh Hajj Office
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Third-party travel partners: airlines, hotels, transport providers
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Payment processors: for secure financial transactions
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IT service providers: hosting, analytics, and email delivery systems
All third parties are required to comply with data protection laws and confidentiality agreements.
Data Storage and Security
We use strong administrative, physical, and technical safeguards to protect your personal information:
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SSL encryption for secure website communications
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Firewall and malware protection
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Secure servers with restricted access
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Role-based access control for internal staff
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Data retention policies to delete information no longer required
Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Your Rights Under This Policy
As a data subject, you have the following rights:
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Right to Access – Request a copy of the information we hold about you
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Right to Correction – Request updates or corrections to your information
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Right to Deletion – Request your data be erased under certain conditions
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Right to Object – Object to processing your data for marketing purposes
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Right to Withdraw Consent – You may withdraw your consent at any time
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Right to Data Portability – Request transfer of your data to another provider
To exercise these rights, please email us at: contact@hajjexpressbd.com
Cookies and Tracking Technologies
We use cookies and similar tools to collect technical information and improve your browsing experience.
Types of Cookies Used:
- Essential Cookies – Necessary for site functionality
- Performance Cookies – Analyze site performance (e.g., Google Analytics)
- Functional Cookies – Save your preferences
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Marketing Cookies – Personalize offers and content (with consent)
You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their policies before submitting any personal data.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a child has submitted personal data, we will delete it immediately.
International Data Transfers
In the course of processing your Hajj and Umrah booking, your data may be transferred outside Bangladesh (e.g., to Saudi Arabia). We ensure such transfers are made securely and in accordance with applicable data protection laws.
Policy Updates
We reserve the right to update this Privacy Policy at any time. The updated version will be posted on our website with a revised “Effective Date”. We encourage you to review this page periodically.